Spinpolo Document Upload: Format and Size Rules

Understanding the Document Upload Process at Spinpolo

To start playing at Spinpolo, you first need to verify your identity by uploading specific documents. This step is mandatory for all new players and is designed to prevent fraud and underage gambling. Typically, the verification process begins within minutes of your first deposit, but the upload itself takes only a few seconds through your account dashboard. The required documents generally include a clear copy of your government-issued ID (passport or driver’s license), a recent utility bill showing your name and address (issued within the last three months), and a photo or scan of the payment method you used for your first deposit. Make sure all documents are fully visible and not cropped – blurry or incomplete uploads are the most common reason for delays.

Format and Size Rules for Your Uploaded Files

Each document you submit must be saved in one of the following formats: JPEG, PNG, PDF, or TIFF. The maximum file size per document is 5 MB. If your file exceeds this limit, compress it using a free online tool or take a smaller photo on your phone. Documents must be in color – black-and-white copies are not accepted. Acceptable file names cannot contain special characters (like &, #, or %), so rename your files to something simple, such as “ID_front.jpg” or “bill_march2025.pdf.” The platform automatically rejects files that are too large or in an unsupported format, so check these rules before uploading. You can find the full file specifications in your account settings under the “Documents” tab.

Step-by-Step Upload Guide

1. Log into your Spinpolo account and navigate to the “Account Verification” section, usually located under your profile icon or in the main menu.
2. Click the “Upload Document” button next to the relevant category (Proof of ID, Proof of Address, Payment Method).
3. Select the file from your device. Ensure the file meets the size and format rules described above (max 5 MB, JPEG/PNG/PDF/TIFF).
4. Wait for the upload progress bar to complete – this rarely takes more than 10 seconds on a standard broadband connection.
5. Once uploaded, you will see a confirmation message. The document status changes from “Pending” to “Under Review” within 24 hours, but often earlier.

After uploading, visit the spinpolo.org website the next day to check if your documents have been approved or if additional files are requested. The review process typically completes within 48 hours, and you will receive an email notification once your account is fully verified.

Common Upload Problems and How to Solve Them

Many users encounter a “File size too large” error when trying to upload a PDF of their bank statement. To fix this, reduce the image resolution or save the PDF as a compressed version. If you see a “Format not supported” message, double-check that your file ends in .jpg, .png, .pdf, or .tif – some smartphones save images as .heic, which is not currently supported by the platform. Another frequent issue is the “File name contains invalid characters”; rename your document using only letters, numbers, hyphens, or underscores. If the upload fails repeatedly, clear your browser cache or try a different browser (Chrome or Firefox works best). In extreme cases, contact customer support through live chat – they can enable a manual upload link for you.

Document Verification Times and Payment Limits

During the verification period, you can still play and deposit, but withdrawals are restricted until your documents are fully approved